Commitment to protecting clinical, institutional, and personal data submitted through our medical equipment portal.
1. Introduction and Scope
Ever Shine Global Trading Pvt. Ltd. ("Ever Shine Global", "we", "our", or "us") is dedicated to providing high-quality medical equipment, clinical instrumentation, and post-installation service across Nepal and international markets. We respect your organizational privacy and are committed to protecting the clinical, administrative, and personal data shared with us.
This Privacy Policy explains how we collect, store, utilize, and protect data provided through our website, online quotation requests, and direct customer interactions.
2. Information We Collect
When you interact with our digital catalog or request formal equipment documentation, we may collect:
- Contact and Organization Information: Full name, institutional email address, primary phone or mobile number, hospital or clinic name, department, and physical location.
- Quotation and Equipment Inquiries: Specific equipment models, clinical application notes, requested configuration options, tender references, and procurement timelines.
- Service and Technical Support Records: Equipment serial numbers, maintenance history, warranty service claims, and training coordination records.
- Technical Browsing Data: Standard web server logs, IP addresses, browser specifications, and usage patterns collected to safeguard website integrity and enhance user experience.
3. How We Use Your Information
We process submitted data strictly for legitimate healthcare supply chain and business purposes, including:
- Preparing and issuing formal quotations, technical compliance sheets, and delivery schedules.
- Coordinating on-site product demonstrations, facility readiness assessments, and equipment installation.
- Facilitating warranty registration and scheduling certified preventive maintenance routines.
- Providing regulatory documentation and technical certificates required under prevailing clinical procurement standards.
- Responding to support inquiries and maintaining accurate historical records of clinical consultations.
4. Information Sharing and Disclosure
Ever Shine Global does not sell, rent, lease, or monetize customer or inquiry information under any circumstances. Information is only disclosed in the following authorized scenarios:
- Authorized OEM Partners: Sharing project specifications with certified equipment manufacturers for bespoke manufacturing, direct warranty registration, or factory engineering support.
- Certified Logistics Providers: Providing necessary delivery address and site contact details to freight and transport partners for safe equipment transit.
- Legal and Regulatory Mandates: Complying with applicable laws, judicial proceedings, or statutory healthcare directives in Nepal and relevant international trade jurisdictions.
5. Data Security and Confidentiality
We maintain stringent organizational and technical security measures to protect your inquiries and institutional records against unauthorized access, loss, or alteration. All web communications utilize modern transport layer security (TLS/HTTPS) encryption, and access to internal inquiry databases is strictly restricted to authorized procurement and service personnel.
6. Retention Period
Inquiry and procurement records are retained for the duration of the commercial relationship and as necessary to fulfill warranty obligations, clinical safety documentation, and statutory tax and audit requirements.
7. Your Rights and Contact Information
You retain the right to review, update, or request the deletion of your contact records from our inquiry communication systems at any time.
For privacy inquiries, data requests, or compliance questions, please contact our Compliance Division:
- Email: privacy@evershineglobal.com or info@evershineglobal.com
- Phone: +977 1-4500100 / +977 9851001122
- Registered Office: Ever Shine Global Trading Pvt. Ltd., Kathmandu, Nepal